For customers using SUNDE VDI solutions and those interested in deploying SUNDE VDI technology should apt for a different set of licensing issues. Microsoft had proposed few changes in licensing of virtual desktops, where Windows Virtual Enterprise Centralized Desktop (Windows VECD) and Windows VECD for Software Assurance (SA) would not be included. Customers interested in deployment of SUNDE VDI solutions are required to purchase windows VDA license. Users intending to use PC’s covered under SA can access VDI desktops without additional cost.

Clients preferring the use of SUNDE zero client for VDI solutions should purchase the Windows VDA in order to access a Windows VDI desktop. At retail, Windows VDA costs $100 per year, per device which denotes the total number of VDA licenses is equal to the total number of zero clients and other non SA devices.

While deploying zero clients for VDI from SUNDE, the required licenses mentioned above must be purchased from Microsoft Windows. It is significant to note that Microsoft’s license policy varies between countries and SUNDE users are requested to refer to their local Microsoft’s partners before purchase.

For more information on licensing Windows client operating systems with virtual machine technologies, refer to the licensing brief titled: “Licensing Windows for Virtual Desktops” and “VDA Brochure“

Diana zero client supports most USB devices working well in Windows systems. Most common USB devices we use everyday are USB flash memory (drive). To make Diana work with USB flash memory, we need to install vPointGuest software on the operation system of the Virtual Machine. This software will install vPoint Virtual Audio and USB device supporting module onto the system. You can obtain vPointGuest at the dowload section.
Step 1: install vPointGuest software
Log onto the virtual machine operation system (Windows), double click on the software to run the installation. Follow the steps to finish the installation. when installation complete, restart the system.

Step 2: After restart, go to “Device Manager” to see if there is an audio device with name “vPoint Virtual Audio”. If there is no such a device, we need to re-install vPointGuest software.

Step 3: On the host PC (Server), check the VirtualBox Audio settings: Sound device should not be enabled. Diana uses its own sound device “vPoint Virtual Audio” but USB device must be enabled.

Step 4: After success with all previous steps, we now can use USB flash memory (drive) and other USB devices.

Please note: Currently Diana only supports Audio and USB device for 32bit Windows (as the virtual machines operation system).

First of all, let’s check if the vPointGuest software installation is successful. Log on the Operation System of virtual machine, go to “Device Manager”, and then check if there is a “vPoint Virtual Audio” device in the list. If the answer is”NO”, that means the installation is not succeful. We need to reinstall vPointGuest. (Remember to run uninstall before make the new installation).

If a vPoint Virtual Audio device DOES exist in the list, then we need to check if vPoint Virtual Audio is the only and default audio device of the system. Only vPoint Virtual Audio is necessary for Diana. if there is other audio device present, DELETE it! Then vPoint Virtual Audio will be the only and default audio device of the system.
Remember to make sure in the Settings of the virtual machine, the Audio device is NOT enabled.

After all these steps, Diana audio function will be normal and working.

First of all, we need to check if Diana audio function is working properly. Diana supporting USB device function takes use of vPoint Virtual Audio device, so if the audio function is not working, its USB function will not work either. When this happens, please follow the steps in the previous FAQ to make audio work.

If the audio is working normal while USB does not work, please follow these steps:
1. Log on the virtual machine using Diana. Check the Windows Task Manager in virtual machine operation system to see if these two processes of ‘usbip.exe’ and ‘vpusbip.exe’are running, and and then check system startup menu to see if the “VPUSBIP” is there in the list.

If these two processes do not show up, that means vPointGuest installation is not successful. Some files of vPointGuest may have been deleted by Security of AntiVirus software. In this case, we need to re-install vPointGuest software. Remember to disable any Security or Anti-Virus software before running the installation.

2. If these two processes are running while USB still does not work, we need to check if the IP address of the Virtual Machine is in the same subnet as the IP address of Diana terminal, or, their IP addresses are not in same subnet but in same LAN, and proper routing setups are made for these two IP address to communicate with each other. Otherwise, the virtual machine could not get access to Diana USB ports.

If there is any hardware firewall or similar devices in the network controlling network communications, please make sure that PORT 3240 is enabled for the virtual machine. It uses this port to communicate with Diana for USB function. For Diana using USB devices across Internet, please open ports from 3240 to 3299 of the Server.

The Diana virtual machines can join the Windows domain like physical PCs.

The Windows domain can provide centralized management of users and groups, permission of share folder, group policy… It will enhance the security level to join windows domain.

1. Build a TFTP server
2. Download the latest firmware file from SUNDE’s official website: www.sundenc.com and unzip the download package to get the .bin and .enc file
3. Create a fold named “vpointupdate” in the TFTP server and put the bin and the enc files into the folder
4. Create a txt file in the folder and name it “updateinfo” input the following example information and save
   DAhyKN30813011.bin
   2490368
   DAhyFS31220UIP.enc
   1926758
5. Now you can enable the TFTP mode for updating firmware at the device setup menu.

1. Effienct network bandwidth is required for Diana zero client working across network. For smooth video play, the network bandwidth for each Diana access should be higher than 6M.
2. Because the vPoint server will use ports randomly, we need to set the LAN IP address of vPoint server as the DMZ host in the router or firewall. You can find how to configure the DMZ host in the router or firewall manual.
3. In Diana zero client setup, specify the server IP as the WAN IP of router. If the WAN IP of router is dynamic, you need to change the server IP in Diana when the WAN IP of router changed.

Customers interested in purchasing our SUNDE zero clients for terminal services are required to buy the Microsoft Windows Server License in prior to deployment. Multi-user solutions require both Windows Server Client Access License (WS CAL) and Remote Desktop Services CAL (RDS CAL) in order to stay remotely connected to a graphical user interface through the SUNDE terminal services solution.

Multi-interactions can also be gained through the Windows MultiPoint Server 2011 by the SUNDE users. They can be obtained in Standard and Premium forms and requires Windows Server 2008 CAL and Windows MultiPoint Server 2011 CAL to stay connected to the OS. Both device and user variants of the RDS CAL and WMS CAL prevail to suit the best CAL purchase needs of the SUNDE users.

While deploying zero clients for terminal services from SUNDE, the required licenses mentioned above must be purchased from Microsoft Windows. It is significant to note that Microsoft’s license policy varies between countries and SUNDE users are requested to refer to their local Microsoft’s partners before purchase.

For further details on Microsoft’s multi-user licensing please refer to Microsoft’s website or licensing brief titled: “Licensing Windows Client Operating Systems in Multiuser Scenarios“.

1. Please make sure that you have disabled anti-virus software and closed all running programs before installing NetPoint. Please uninstall those applications similar to NetPoint and restart the Host PC if needed.
2. Check the Startup items. Start > Run > input “msconfig” and press Enter. If there is RTHDCPL in the list, please disable it so it will not run automatically when the Host PC being powered up. RTHDCPL is the configuration application for Realtek soundcards, which will conflict with NetPoint Virtual Audio Drivers.
3. For Windows OS earlier than Vista, please open “Control Panel”, go to “system” > “hardware” > “drivers signature” and set it to be “ignore”.
4. Uninstall the failed NetPoint. After that, please go to “device manager” to check if there is any NetPoint Virtual Audio left. If yes, please delete it manually. And then, restart the computer.
5. Go to the download section of this site and download the latest version of NetPoint software, and install it onto your Host PC.
6. When the installation of latest version NetPoint is finished, you can install anti-virus software and enable it. If the following applications are reported to be a threat by the anti-virus software, please put them into the anti-virus “trust list”:

system32muconhlp.dll
system32driversmucondrv.sys
system32driversmuvaudio.sys
installation foldernetpoint.exe
installation folder npmgr.exe
installation folder npsound.exe
installation folder npusb.exe

This could be caused by un-enabled Remote Desktop and Terminal Service on the Host PC, or screened by Firewall. Follow these steps to do the check:

1. Open “Control Panel” > “System” > “Remote”, in “Remote Desktop”, check the “Allow users to connect remotely to this computer”. Then click “OK”.
2. Open “Control Panel” > “Administrative Tools” > “Services”, make sure the status “Terminal Services” is “started” and its startup type is “Automatic”. If “Terminal Services” cannot be started, you need to check your operation system.
3. Open “Control Panel” > “Windows Firewall”. If Firewall is set to be on, please make sure that “netpoit.exe” is in the Exceptions list of the firewall. You can do this by clicking “Add Program…” > “Browse”, go to the installation folder of NetPoint and choose “netpoint.exe”, then click “OK” to save.
4. Also remember to check if there is Remote Desktop in the Exceptions list of Firewall. If yes, please make sure it is also checked.
5. Restart the Host PC and try to connect the terminal to Host PC again.

This is caused by the improper settings of account rights, and you need to set up an account for each user. Please follow these steps to tackle this issue:

1. Please make sure that the user’s account is “administrator” or “remote user” type. Please go to “Help” of Windows on how to setup account rights. In Windows2003, you can do like this: right click “My Computer” > “Manage”, go to “Local Users and Groups” under “System Tools”, choose “Groups”, right click “Administrators” or “Remote Desktop Users”, and then choose “Add to group”. Add those accounts as needed into this group.
2. Make sure that each remote account has its own password. An account without password will not be allowed to make remote connection.

1. On the Host PC, click “run”, input “cmd” and when the DOS windows comes up, type in: sc query MultiuserServer. The status of MultiuserServer should be running. If not, please follow the steps in this previous FAQ item to enable it: “The Host is shown in the Host List, but the terminal failed to connect.”
2. After the steps, go to the DOS windows again and type in “sc query MultiuserDriver” to see its status. If it is running, restart the Host PC. If it is not running, this means there is some error in the installation of NetPoint. In this case, you may need to uninstall and then re-install NetPoint.

Windows 7 64bit
Host PC：Windows7 Ultimate 64bit sp1, NetPoint6
Terminal: H4 firmware V003+ V017

Step 1: Log on with the built-in “Administrator” in the host PC. If you log on with other administrators in the host PC, the printer can’t print with H4, because other administrators of the host PC can’t run the usbip process for H4 printing. Install Netpoint and the printer driver. Make sure the printer can print properly in host PC. Usually the built-in Administrator is disabled in Windows 7, you can follow the steps below to enable this account: click Start, right click Computer and choose Manage, a computer management window will popup, in the left, open Local Users and Groups, click Users, you can find the built-in Administrator. Right click this Administrator and choose Properties, in the window popup, uncheck Account is disabled, and click Apply to save. Then you can log off and log on with the built-in Administrator.

Step 2: In the host PC, click Start> Devices and Printers, In Devices, right click the Host PC and choose Device installation settings. In the window popup, choose Never install driver software from Windows Update, and save changes. When you finish the printer installation, you can change to the setting you want.

Step 3：Access the system through H4 with other administrator accounts or remote users. Plug in the printer into H4, there will be a prompt of USB Device Over IP. The system will install the driver again automatically and a copy of the printer icon will be created in the Devices and Printers. Unplug and plug in the printer, the icon will turn black from grey. Set this copy as the default printer.

Windows server 2008 R2
Host PC：Windows Server 2008 R2 ，netpoint66
Terminal: H4 firmware V003+ V017

Step 1: Log on with the built-in “Administrator” in the host PC (other administrator/remote accounts of the host PC will not be able to run usbip process), install the printer driver and print properly.

Step 2：Access the system through H4 with other administrator accounts or remote users. Plug in the printer to H4, there will be a prompt of USB Device Over IP.

Step 3: You’ll find the prompt of USB Device Over IP disappeared immediately and a copy of the printer icon appeared in the Devices and Printers. Unplug and plug in the printer, the icon will turn black from grey. Set this copy as the default printer.

Windows XP sp3
Host PC：Windows XP sp3，netpoint66
Terminal: H4 firmware V003+ V017

Step 1: Enter the host PC with any account in administrators group, install the printer driver and print properly.

Step 2：Access the system through H4 with other administrator accounts or remote users. Plug in the printer to H4, there will be a prompt of USB Device Over IP.

Step 3: You’ll find the prompt of USB Device Over IP disappeared immediately and a copy of the printer icon appeared in the Device Manager. Unplug and plug in the printer, the icon will turn black from grey. Set this copy as the default printer.

NetSupport School Centralized Computing Edition is a class leading training software solution, providing Teachers with the ability to instruct monitor and interact with their Students.

With a wealth of unique and innovative features, NetSupport School Centralized Computing Edition (CCE) is consistently voted “Top of the Class” by industry experts. Combining advanced classroom PC monitoring, real-time Presentation and Annotation tools, with an innovative customised Testing suite, Internet and Application control, automated Lesson Plans, Printer Management, Instant Messenger control, Content Monitoring and Desktop Security, NetSupport School CCE rises to the challenge and requirements of today’s modern classroom.

The CCE version is good for SUNDE H4 and earlier multi-user zero clients in Windows Multipoint Server 2011 and Windows Server 2008 OS environments (Windows Client OSs like XP, 7 and 8 are not supported by NetSupport School CCE).

Planning an Installation
For a Teacher to be able to connect and communicate with each student, the NetSupport School CCE Student component must be installed on the host OS.

Installing NetSupport School
On each host that is running SUNDE NetPoint Server run the NetSupport School CCE installation program.

1. On the “Custom Setup” dialog choose the Student option. If you require the NetSupport Tutor to be installed in the host OS, you should also select the Tutor Console option. Alternatively, install the Tutor Console on the teacher’s computer.

2. On the Room Identification dialog enter the name of the Room that the SUNDE user stations are located in, this information will be used to ensure that the teacher and students are connected to each other using NetSupport School CCE.

Congratulations, you have completed a basic installation of NetSupport School in a SUNDE Multi-User environment, for more installation and configuration options please refer to the NetSupport School Manual or other support resources on NetSupport School website.